All our products are handmade to order. Please allow 3 to 10 business days to process your order. Orders placed during a sale, promotion, or holiday may take longer to process. Please be aware that processing times don't include shipping times.

Once your order is processed, you'll receive a shipping confirmation and/or tracking information to the email you provided during checkout. Please check your spam/junk email box if you haven't received it.

If you need to modify/change your order, please contact us immediately and we'll try our best to assist you. If your order has already been processed, it can't be changed/modified. Please note that customers are responsible for any additional costs incurred due to changes after the order is processed.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@zuricraftworks.com.

If you receive the wrong or a defective order, please contact us within 30 days of receiving your order at orders@zuricraftworks.com.

At this time we only ship to the U.S and U.S. Territories.